1. General
1.1 – All orders are accepted subject to the following conditions which shall form part of and govern the contract of sale. Any variation of those conditions in any document of the buyer is inapplicable unless accepted in writing by Glass Garden Rooms Ltd .
1.2 – In these conditions Glass Garden Rooms Ltd means Glass Garden Rooms Ltd, Dennis House, 4 Hawley Road, Hinckley LE10 2JJ Tel: 01455 891789 email sales@glassgardenroom.co.uk
1.3 – These terms and conditions apply in preference and supersede any terms and conditions referred to or offered by Glass Garden Rooms Ltd whether in negotiation or at any stage in the dealings between the parties with reference to the goods to which this contract relates. Without prejudice to the generality of the foregoing, Glass Garden Rooms Ltd will not be bound by any standard or printed terms furnished by the buyer in any of its documents, unless the buyer specifically states in writing separately from such terms that it intends such terms to apply, and Glass Garden Rooms Ltd acknowledges such notification in writing.
1.4 – No variation may be made to the contract of sale, except by agreement in writing between the parties and signed on their behalf.
2. Quotations
2.1 – The placing of an order following Glass Garden Rooms Ltd providing a quotation shall not be binding on Glass Garden Rooms Ltd until it is accepted by Glass Garden Rooms Ltd and the buyer. An order accepted by Glass Garden Rooms Ltd may only be cancelled or amended with Glass Garden Rooms Ltd ’ consent. The giving of Glass Garden Rooms Ltd ’ consent shall not, in any way, prejudice Glass Garden Rooms Ltd ’ rights to recover from the buyer full compensation for any loss or expense arising from the cancellation or amendment.
2.2 – Additions or alterations to orders, however they are made, shall not be binding on Glass Garden Rooms Ltd until they have been confirmed by Glass Garden Rooms Ltd in writing to: Glass Garden Rooms Ltd , Dennis House, 4 Hawley Road, Hinckley LE10 2JJ Tel 01455 891789
2.3 – Costs confirmed within the quotation are subject to change during installation, depending on whether additional materials or works are required. These costs are to be explained and passed to the buyer as part of their final invoice.
3. Prices
3.1 – The prices quoted are inclusive of United Kingdom Value Added Tax, unless otherwise specifically stated in the contract, quotation, and/or invoice. Any variation to prices resulting from taxes or levies shall be for the buyer’s account.
4. Supply-Only Delivery
4.1 – For Supply Only purchases where goods are ordered by the buyer for delivery at their request:
(i) If no period is stated for delivery and such period is not extended by agreement in writing, the buyer shall take delivery within that period
(ii) If no period is stated for delivery, the buyer shall take delivery of goods as soon as they are ready
(iii) If the buyer does not take delivery within the nominated period, the buyer will reimburse Glass Garden Rooms Ltd ’ storage and insurance costs. An invoice will be issued for the full amount of the goods on the last date on which delivery is due and shall be payable.
4.2 – In any other case:
(i) Any time stated in respect of delivery is given in good faith, but is an estimation only, and is not binding on Glass Garden Rooms Ltd .
(ii) Time for delivery, whether expressly stated or not, shall not be, or be deemed to be of the essence of the contract of sale.
4.3 – Glass Garden Rooms Ltd will deliver the goods as near as possible to the delivery address, as far as hard road permits. The buyer shall provide at their own expense the labour for unloading and stacking with utmost dispatch. Damage caused to the goods due to inadequate site access or careless unloading shall be at the buyer’s expense.
4.4 – Glass Garden Rooms Ltd shall not be liable for any loss or damage, whether direct or indirect, consequential or in whatsoever any way arising which is, or might be, occasioned to the buyer, or to any purchaser from them or customer of theirs, arising out of or in any way due to any delay or default in the delivery of any goods under the contract, however caused.
5. Returns
5.1 – Unless in accordance with Clause 11, the buyer may not return the following goods:
(i) any bespoke products made to the buyer’s specification.
(ii) Any products damaged by the buyer.
5.2 – Once the initial deposit payment has been received by the company, no refund shall be given if the buyer does not wish to proceed with the product or installation, and this situation will be considered in accordance with Clause 20.
6. Consumer Sales Delivery
6.1 – Unless otherwise stated in the contract, and subject to the following provisions of this clause:
(i) Goods will be consigned by the method of transport chosen by Glass Garden Rooms Ltd to the address specified by the buyer, henceforth referred to as “the delivery address”.
(ii) Products may be delivered to the installation address prior to the agreed installation date (which can be subject to change due to unforeseen circumstance) at which point liability is with the buyer to store materials safely and securely in their original packaging.
6.2 – Delivery of goods may take place in absence of the buyer and, as such, the buyer is responsible for ensuring the goods are stored safely or ensuring a third party over the age of 18 years old, is there to accept, check and sign for the delivery.
6.3 – Any damage sustained by the goods while they are in the care of the buyer will be a void of the warranty.
6.4 – Glass Garden Rooms Ltd shall be entitled to make partial deliveries of the goods unless it is otherwise agreed in writing.
6.5 – In the case of partial deliveries of goods, the buyer will not be entitled to treat the delivery of faulty goods in any one instalment, or the late delivery of any one instalment, as a repudiation of the whole contract.
7. Transfer of Risk
7.1 – The goods shall be at the risk of the buyer as soon as they are delivered to the delivery address, unless otherwise agreed, and Glass Garden Rooms Ltd shall be under no obligation to give the buyer the notice specified in Schedule 1, Paragraph 21 of the Consumer Rights Act 2015.
8. Acceptance of Goods
8.1 – The buyer will be deemed to have accepted the goods once the goods have been unloaded and delivered to the delivery address.
8.2 – Glass Garden Rooms Ltd shall have no liability for goods delivered in a damaged condition, or lost in transit, or for any shortages in deliver unless:
(i) In the case of damage or shortage of delivery, short details are endorsed on the carrier’s delivery note or receipt, and notice in writing giving full particulars of the damage or shortage is received by Glass Garden Rooms Ltd within a reasonable time of receipt of the goods at the delivery address, and.
(ii) In the case of goods lost in transit, notice in writing of the non-delivery is received by Glass Garden Rooms Ltd and by the carrier within seven days after the date of the delivery notice or invoice (as the case may be) is used by Glass Garden Rooms Ltd .
8.3 – Subject to the buyer complying with Clauses 8.1 or 8.2 above (as the case may be) and subject to Clause 9 below, Glass Garden Rooms Ltd and/or their direct supplier(s) shall replace or make good any goods delivered in a damaged condition or lost on transit (or, in lieu thereof, at the option of a credit note, if applicable), but Glass Garden Rooms Ltd shall have no liability whatsoever, for consequential loss in respect of the goods rejected by the buyer or unattended deliveries where our delivery partners are not able to offset the product.
9. Specification
9.1 – Unless otherwise specifically stated in the contract all specifications and particulars of weights and dimensions stated in the contract and in the supplier(s) sales literature are approximations only.
9.2 – Whilst every effort is made for these figures to be accurate, it must be understood that the specification of goods manufactured and supplied by Glass Garden Rooms Ltd is subject to normal trade tolerances.
9.3 – Glass Garden Rooms Ltd reserves the right to change the specification of any goods quoted in their sales literature at any time without notice.
9.4 – Whilst Glass Garden Rooms Ltd takes every precaution in the preparation of their literature, these documents are for the buyer’s general guidance only, and the particulars contained therein shall not constitute representations by Glass Garden Rooms Ltd and Glass Garden Rooms Ltd shall not be bound by them.
9.5 – In the event of a shortage of a particular component, Glass Garden Rooms Ltd reserves the right to source alternative materials to a similar standard from an alternative supplier.
9.6 – Whilst Glass Garden Rooms Ltd makes every reasonable effort to ensure that all verandas and garden rooms are properly weather sealed during the installation process, as an external product they are not a completely watertight solution. As such, they may experience water ingress under severe adverse weather conditions, or when a property is subject to atypical circumstances. In these circumstances, Glass Garden Rooms Ltd will make every reasonable effort to remediate the problem, however, we cannot be held liable for circumstances beyond our control. Our remote awnings range are not designed to endure adverse weather conditions and should always be used in accordance with the supplier’s guidance.
9.7 – Glass Garden Rooms Ltd will assume no liability or responsibility for any damages, injuries, financial losses, or fatalities that may arise from the improper use of our products. Users are solely responsible for ensuring the correct and intended application of our products, and any misuse leading to adverse consequences is entirely at their own risk. Glass Garden Rooms Ltd shall not be held accountable for any direct or indirect consequences resulting from the inappropriate or negligent use of our products.
10. Design
10.1 – It is the buyer’s responsibility to ensure that all necessary approvals have been granted to the company before manufacture commences, accepted both verbally and in writing.
10.2 – It is the buyer’s responsibility to ensure that all specifications, measurements, fittings and sizing’s are correct and that the goods are suitable and fit for purpose prior to commencement of manufacturing, delivery and installation. No responsibility will be accepted by the company once an order has been accepted and later deemed unfit for purpose or the project unable to be delivered.
10.3 – It is deemed the buyer’s responsibility to ensure that the relevant area is safe and structurally fit for the product and/or installation and that all weight bearing, and load testing has been conducted prior to any works are commenced.
10.4 – All of our products are manufactured to the highest industry and safety standards and, as such, general care and common sense should be applied when using, cleaning, or enjoying your installation. Things including, but not limited to, using excessive force, dangerous or non-recommended cleaning chemicals or taking care moving within the space.
10.5 – Glass Garden Rooms Ltd recommends against using any open fire, gas, or propane heating sources under your veranda. Any other heating sources, including but not limited to infrared heaters, electric heaters, and barbeques, should be positioned a minimum of 350mm from any glass or polycarbonate sheets. Failure to observe this advice may result in product defects such as tension points being created due to the concentration of heat, or the proximity of the source, which may result in cracks, fractures, shattering, or compromising of the material.
10.6 –Glass Garden Rooms Ltd will not undertake modifications that would facilitate the installation of a log or wood burner – inside a veranda or garden room. It is the buyer’s responsibility to ensure the veranda or garden room is properly ventilated. We accept no liability for any cracks, fractures, tension points, or any other defects resulting from proximity to the heat source, or improper ventilation. This extends to any fires that spread from the log burner.
11. Quality
11.1 – Glass Garden Rooms Ltd warrants that, on delivery, the goods shall:
(i) conform in all material respects with the specification, and.
(ii) be free from material defects in design, material, and workmanship.
11.2 – Glass Garden Rooms Ltd warrants its products in accordance with the warranties shown on its website and is product-specific. Guarantees and warranties are on the frame, fittings, glass, fabric, excluding any damage caused by external forces.
11.3 – Glass Garden Rooms Ltd accepts no liability for any defect caused as a result of:
(i) the buyer failing to follow Glass Garden Rooms Ltd ’ oral and written instructions as to the storage, commissioning, installation, use and/or maintenance of the goods, or.
(ii) fair wear and tear, weathering, willful damage, negligence by the customer, or abnormal storage or working conditions.
12. Payment
12.1 – The following payment terms shall apply depending on the nature of the order:
(i) A deposit of between 50% and 100% of the total order value will be required to secure the booking, payable on the date of the order. Please note that all projects are bespoke, specifically designed for use at your property, and as such, have no resale value to ourselves.
(ii) Supply-only products require full payment at the time of ordering.
12.2 – The balance of the contract value, except where otherwise specifically agreed, the payment must be made to Glass Garden Rooms Ltd address and bank details stated on their invoice on the day of delivery.
12.3 – Where partial delivery is made, the buyer shall be obliged to pay in full for each instalment separately, if Glass Garden Rooms Ltd so requires.
12.4 – If payment is not made on the due date, Glass Garden Rooms Ltd shall be entitled to:
(i) charge interest on the outstanding amount at 5% per annum above the Bank of England base rate
(ii) require full payment in advance of delivery of undelivered goods
(iii) terminate the contract. and/or,
(iv) make delivery of any goods/materials in the contract, as per contract terms.
(v) enforce the terms of Clauses 12.2 and 12.3.
12.5 – Unless otherwise agreed, the buyer shall not be entitled to exercise any right of set-off or counterclaim against monies owed to Glass Garden Rooms Ltd for goods invoiced and delivered.
12.6 – Final payment of any due balances is required to be paid on completion or delivery.
12.7 – Where an installation has been deemed unsafe, unworkable or simply not plausible and where the buyer has accepted the order with Glass Garden Rooms Ltd and of which the company are no longer able to deliver the project, it is expected that any owed balance are due to be paid within a maximum of 10 working days from the information being passed to the buyer.
13. Ownership of Goods
13.1 – Subject to the following clauses, the goods shall remain the exclusive property of Glass Garden Rooms Ltd under this contract and all other contracts between Glass Garden Rooms Ltd and the buyer.
13.2 – The buyer shall be entitled to sell the goods in the ordinary course of business, provided that the proceeds of the sale shall be held in trust for Glass Garden Rooms Ltd by the buyer until payment of all sums due to Glass Garden Rooms Ltd by the buyer under this contract and all other contracts between Glass Garden Rooms Ltd and the buyer.
13.3 – Should the buyer default on any payment when due, Glass Garden Rooms Ltd will be entitled to take such reasonable actions as deemed necessary regarding any materials we have title to.
13.4 – Any goods so repossessed shall be sold and the proceeds of sale set off against the amounts due to Glass Garden Rooms Ltd by the buyer. Any balance remaining of the proceeds of sale shall be paid to the buyer. If the said proceeds of the sale are not sufficient, the buyer shall remain liable to pay to Glass Garden Rooms Ltd the amount remaining due, together with any interest accruing thereon.
14. Intellectual Property
14.1 – The buyer shall indemnify Glass Garden Rooms Ltd against all damages, penalties, costs, and expenses to which Glass Garden Rooms Ltd may be liable as a result of work done in accordance with the buyer’s specification, which involves the infringement of any letters patent, or registered design.
15. Aftercare
15.1 – Glass Garden Rooms Ltd provides a general aftercare guide post-installation on all of its products. This outlines general aftercare advice, and recommendations set forth by our suppliers, along with generic care instructions. These are not in any way contractually binding, nor will Glass Garden Rooms Ltd accept any liability should these guidelines be or not be followed. Common sense and general safety rulings should be followed in any instance and any concerns or queries should be raised to Glass Garden Rooms Ltd .
16. Notices
16.1 – Notices required to be given to Glass Garden Rooms Ltd must be sent to Glass Garden Rooms Ltd address by first class post. Notices required to be given to the buyer will be sent by First Class post to the address specified by the buyer for consignment of the goods unless a different address is specified for this purpose by the buyer. Notices shall be deemed to have been delivered on the next business day after the day of posting. In proving service by first class post, it shall only be necessary to prove that the notice was contained in an envelope which was duly addressed and posted in accordance with this clause.
16.2 – Notices of cancellation must follow our cancellation policy detailed within Section 20 – Right to Cancel. As standard, we do not accept cancellations or provide refunds unless cancelled within a 24-hour timescale of your order being placed.
16.3 – Noticed via digital communications are not preferred, and instead written and/or verbal notices via telephone calls are the preferred method
of communication. Emails are to be sent to sales@glassgardenroom.co.uk and telephone calls should be made to 01455 891789
17. Limitation of Liability
17.1 – Nothing in these terms and conditions shall limit or exclude Glass Garden Rooms Ltd liability for:
(i) death or personal injury caused by its negligence, or the negligence of its employees, agents, or subcontractors (as applicable).
(ii) fraud or fraudulent misrepresentation.
(iii) breach of the terms implied by Section 12 of the Sale of Goods Act 1979, or.
(iv) defective products under the Consumer Protection Act 1997.
17.2 – Subject to Clause 17.1:
(i) Glass Garden Rooms Ltd shall under no circumstances be liable to the buyer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise for any losses other than reasonably foreseeable losses.
(ii) Glass Garden Rooms Ltd would only be liable for any reasonably foreseeable financial losses to the buyer arising from or in connection with the contract, whether in contract, tort (including negligence), or breach of statutory duty.
18. Force Majeure
18.1 – No liability will be accepted for any failure of, or delay in, performance which is due wholly or partially to restriction by Government or other competent authorities, nor any strikes, lockouts, failures by suppliers to supply raw materials or to any cause whatsoever that is beyond the control of Glass Garden Rooms Ltd .
18.2 – Any waiver by Glass Garden Rooms Ltd of its rights hereunder in respect to breaches by the buyer shall not affect the rights of Glass Garden Rooms Ltd in the event of a subsequent breach by the buyer.
19. Law
19.1 – These conditions, and the contract, shall be subject to and consulted in accordance with English Law, and the buyer is deemed to submit to the exclusive jurisdiction of the High Court of Justice in England.
20. Right to Cancel
20.1 – If you wish to cancel your order, you must let us know as soon as possible, and within 24 hours. Deposits for bespoke orders are non-refundable. You must provide notice to us, either in writing or email to: Glass Garden Rooms Ltd , Dennis House, 4 Hawley Road, Hinckley LE10 2JJ sales@glassgardenroom.co.uk
20.2 – An order accepted by Glass Garden Rooms Ltd may only be cancelled or varied with Glass Garden Rooms Ltd consent.
20.3 – If Glass Garden Rooms Ltd accepts a cancellation or change, they still maintain the right to pursue any loss or expense arising from such cancellation or variation.
21. Warranty
21.1 – Warranties on all new Glass Garden Rooms Ltd installations are product-specific and supplier-backed, details of which can be viewed on our website. Digital and physical copies are available to all customers and can be provided by email or post
upon request. Our warranty is provided on the frame and structure and internal mechanical workings, and is not inclusive of any groundworks, glass damages, water breaches, wall fixings or mounting damages and/or any defects/damages identified post-installation.
21.2 – No warranty or guarantee is given on any repair work carried out by Glass Garden Rooms Ltd if the product was not originally purchased and installed by the company.
21.3 – Any damage caused to the installation by adverse weather conditions, including but not limited to rain, wind, lightning, extreme heat, cold, snow, is not covered by guarantee or warranty and repair Is at the buyer’s cost.
21.4 – The five-year supplier-backed warranty on the framework and powder-coating for the following products. Nantes, Bordeaux, Provence, Gironde and Paris Deluxe, is reduced to two years where the product is installed in an area where it will come into contact with salty or chemical steam, including but not limited to harbours, swimming pools, and coastal areas.
21.5 – All our products come with a warranty at a minimum of 5 years on the internal workings and frameworks of our system(s) and any relevant, related mechanical workings, both internally and externally. Details regarding a product’s warranty will be provided to the buyer upon request.
21.6 – Installations, as standard, come with a 12-month post-snagging warranty and any issues or concerns identified past this time will need to be resolved by the buyer at their own expense.
21.7 – All warranties exclude any damages caused to the product/installation by external forces, including but not limited to falling tiles, tree branches, deliberate/intentional damage, improper installation (for supply-only purchases), demolition or renovation works, or Acts of God, such as excessive wind, excessive rainfall/snowfall, or debris fall-through will also not be covered under this warranty.
21.8 – Any modifying, adjusting, external works or changes and additions completed by third party companies or contractors will automatically void this warranty.
21.9 – Glass Garden Rooms Ltd does not accept any responsibility for any recommendations or failings of any third-party individuals or contractors that have been appointed by the Buyer or recommended by any other party involved. No warranty or financial condition will be imposed or passed to Glass Garden Rooms Ltd in any circumstance.
22. Health and Safety
22.1 – Every effort will be made by Glass Garden Rooms Ltd and their contractors to ensure the installation work area is free from as many risks as possible, however due to the nature of the products and the installations, power tools, electrical, cutting and drilling equipment will be used. It is the buyer’s responsibility to always remain clear of the installation area to avoid risk of injury.
22.2 – Should the installation team be required to vacate the site. the buyer should not enter the working area. If they do so, it is against the advice of Glass Garden Rooms Ltd , and at their own risk.
22.3 – Glass Garden Rooms Ltd accepts no responsibility for injury caused to the buyer, or any other persons who ignore these instructions, or any instructions given by the installation team.
22.4 – Additionally, delivery of the item will occur prior to the installation date and at times, it can be waiting on site for an extended period. The item(s) and any accompanying parts are not the responsibility of Glass Garden Rooms Ltd and should the area where they are stored should remain clear to avoid accidents and/or injuries.
23. Installation
23.1 – Installation dates, once given, can be changed at any time up until the agreed date due to unforeseen circumstances (including but not limited to weather, medical, traffic, and transportation). Glass Garden Rooms Ltd reserves the right to cancel and rearrange the buyer’s installation date without any given notice, and any costs incurred for things such as loss of earnings will not be covered by Glass Garden Rooms Ltd .
23.2 – Glass Garden Rooms Ltd sources third party contractors and installation teams who are all vetted and have the appropriate insurances and experiences relevant. This said, Glass Garden Rooms Ltd has no direct ownership or influence over their workloads, professionalism and/or dealing on site, and as such accepts no liability for failures in attendance, timings, consumer communication and other potential issues arising on site or pre-installation.
23.3 – The buyer is expected to ensure that the relevant installation area and any direct/indirect access is clear and safe for the installation to be completed. This includes, but is not limited to, any live or redundant electrical connections, fittings or wiring exposed or buried within the area, gas or water piping again exposed or buried within the area, furniture, drainage, greenery, wall or floor fittings or any other relevant obstructions within the installation zone. Any damages and/or issues claimed from the buyer both during or post installation shall be deemed nil and void if not formally documented in writing and duly accepted by the company and where any/all necessary precautions have not been taken ahead of the installation.
23.4 – Any structural details, site plans or information relating to the installation area not passed to the company prior to installation of which may affect or make the installation unworkable, are held at the liability of the buyer and as such, any additional scope of works, materials, labour costs and bespoke fabrications will be made chargeable to the buyer.
23.5 – Glass Garden Rooms Ltd accepts no responsibility to damages caused to external or internal brick, render, cladding or fascia fittings that are required to be worked on or fitted to as part of the installation process. It is deemed the buyer’s responsibility to ensure that the relevant area is safe and that all weight bearing, and load testing has been conducted prior to any works are commenced.
23.6. – It is the buyer’s responsibility to source an independent third-party contractor to make the final electrical connection for any products purchased from Glass Garden Rooms Ltd that require an electrical connection to properly function. Where possible, Glass Garden Rooms Ltd recommend engaging a NAPIT-approved contractor to undertake the works. Electrical connections fall beyond our approved scope of works and, as such, will not be carried out under any circumstances. Should any issues arise due to their work, these would be covered under any warranties provided by the third-party contractor, and not by Glass Garden Rooms Ltd . We will not be held liable for works undertaken by a third-party contractor.
24. Complaints Procedure
24.1 – Should you have a reason to raise a complaint or dispute to Glass Garden Rooms Ltd either before, during or post-installation, please provide your concerns in writing to: Glass Garden Rooms Ltd , Dennis House, 4 Hawley Road, Hinckley LE10 2JJ Tel 01455 891789 or email sales@glassgardenrooms.co.uk
24.2 – Upon confirmed physical or digital receipt of your correspondence, Glass Garden Rooms Ltd will provide you with an acknowledgement email and subsequent telephone call.
24.3 – We aim to resolve all complaints within a 28-day period from the date of receipt but may not always can do so within this time frame. As such, our aftersales team or your account manager will notify you of the next steps along with estimate timescales and what we plan to do to resolve your complaint.
24.4 – Acceptance of any complaint including but not limited to remedial works, monetary incentives, goodwill gestures or referrals, are accepted from the buyer as a full and final resolution of your complaint with Glass Garden Rooms Ltd .
24.5 – Any physical or verbal defamatory comments, social or internet-based negative reviews will in turn void this agreement and Glass Garden Rooms Ltd holds the right to cease such arrangements(s) and actions and seek legal action should this be required.
